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Being truthful; standing behind our work product; protecting the interests of customers and the company; appreciating differences in people’s styles, cultures, gifts, and skills; supporting decisions once they have been made; and accepting responsibility for our actions, attitudes, and mistakes.

Meeting or exceeding the expectations of customers and team members; ensuring that customer requirements are defined and understood; checking work and submitting it for peer review; evaluating, documenting, and validating results; demonstrating a strong, professional work ethic; craving learning; constantly developing personal and professional skills; and performing the best work at all times.

Seeking the better way so that the company is always the industry benchmark; exploring new ideas; listening thoughtfully to the ideas of others; remaining on the cutting edge of the industry; having the courage to challenge the norm; and being knowledgeable in the products, processes, and services of competitors.

Listening without judgment; speaking up; sharing ideas and opinions even if they are different from those of the majority; encouraging others to do the same; being upfront and forthright about expectations and obstacles; explaining decisions and allowing others to offer alternatives; providing clear and constructive feedback; and conveying to team members the potential of their projects.

Being committed to the team’s common purpose and goal; addressing conflicts openly; supporting the growth and success of team members regardless of position; making time to help others meet critical deadlines; accepting success and failure as a team; and acting with the reality that what is done, or is not done, affects the team, and the organization as a whole.